30-Day Money Back Guarantee

At Soosul, we are dedicated to ensuring your complete satisfaction. That's why we are delighted to extend to you our all-encompassing 30-day money-back guarantee. You can avail of this guarantee for up to 30 days after your first purchase. What sets us apart is our willingness to accept returns, even for used products.

Here's how to initiate the refund process:

Contact Our Personal Support Team: Please reach out to our dedicated support team at cs@soosul.shop to initiate your return request.

Receive Your RMA Number: Upon contacting us, you will be issued an RMA number (Return Merchant Authorization) via email. Please ensure you include this number along with your full name on the parcel.

Package Your Return: When returning your products for a refund, ensure that you include all the items you purchased. While all orders enjoy complimentary free shipping, return shipping fees are the responsibility of the client.

Refund Processing: Once we receive your return, our team will process your refund within 7 business days. You will receive a confirmation email once the refund has been completed. After processing, please allow 1-5 business days, depending on your bank policy, for the refunded amount to be available on your original method of payment.

Important Shipping Information:

• We highly recommend selecting a shipping method that provides a tracking number when returning items for a refund. This tracking number serves as the only proof of return, ensuring a smooth refund process.

• For items valued over $75, consider using a traceable shipping service or purchasing shipping insurance. Please note that we cannot guarantee receipt of your returned item without proper tracking.

• Please take precautions to ensure the safe delivery of your return, as we do not accept responsibility for lost items during transit.

We appreciate your trust in Soosul, and we're dedicated to making your shopping experience as convenient and worry-free as possible. If you have any questions or need further assistance, don't hesitate to contact our support team.