Return and Exchange Policy
Blog
Soosul offers a full 30 Day money back guarantee.
Unlike many e-stores, we accept refunds even if your products are used.
To start the refund process, you'll need to contact your personal support team at cs@soosul.shop .
We will then issue you an RMA number (Return Merchant Authorization) number which will be sent via email (Print this document). When you return your products for a refund, please send all products that were purchased along with the printed document with the RMA number.
Please send the merchandise to the following return address:
Returns Receiving Dept.
Soosul Cosmetics
81 Botsford Place
Buffalo, NY 14216
We will process your refund within 7 business days of receiving your return and will follow with a confirmation email once done. After processing, the refunded amount should be available on your original method of payment within 7-10 business days depending on your bank.
Please note, we strongly recommend that when you send your items back for a refund that you select a shipping method that provides a tracking number. This is the only proof of return you will have should your items get lost in transit and without it you will not be provided with your refund.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.