All of us at Soosul Skin are committed to bringing you the most innovative products of the highest quality. We know that what matters to you is great products combined with truly attentive service.
If you have any concerns about a Soosul Skin product, a missing or damaged order, or your experience, we welcome you to contact us.
We’re in the office Monday - Friday 9:00 AM - 5:00 PM EST. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available. We do get busy from time to time, but we always strive to get back to you within 2 business days!
Please allow 1-3 business days for processing of your online order. If your order is placed after 7 AM EST, it will be shipped to you the following business day. Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout.
For orders placed between November 23 and December 2, processing may take up to 8-9 additional calendar days due to a high volume of orders from Black Friday & Cyber Monday promotions. The processing time does not include shipping time. To view your estimated order delivery timeline by state, please refer to the estimated shipping map below. We thank you in advance for your patience as our teams work hard to prepare your order for shipment!
UPS Ground Shipping Estimated Transit Time
All our packages ship from our warehouse located in Southern California. Please note, transit days are based on the ship date and delivery zip code.