All of us at Soosul Skin are committed to bringing you the most innovative products of the highest quality. We know that what matters to you is great products combined with truly attentive service.
If you have any concerns about a Soosul Skin product, a missing or damaged order, or your experience, we welcome you to contact us.
We’re in the office Monday - Friday 9:00 AM - 5:00 PM EST. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available. We do get busy from time to time, but we always strive to get back to you within 2 business days!
Please allow 1-3 business days for processing your online order. If your order is placed after 8 AM EST, it will be shipped to you the following business day (we don't ship on weekends or major holidays). Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout.
We currently offer free shipping to the USA. Once shipped, please allow 3-7 business days for arrival of your parcel. We ship everywhere in the continental U.S. as well as Hawaii, Alaska, Canada, UK, Australia and New Zealand (shipping charges apply). You may experience slightly longer delivery times when shipping internationally or to Hawaii, Alaska, and U.S. territories.
Black Friday - Cyber Monday:
Please be advised that all orders placed from November 20 to December 2 may experience a 7-10 day processing and shipping delay. This delay is due to the increased demand resulting from promotions during this time, as well as the heightened volume experienced by our shipping partners during the busy holiday season.
We sincerely appreciate your understanding and patience during this period. Our team, in collaboration with our shipping partners, is dedicated to working diligently to process and ship your orders as promptly as possible.
UPS Ground Shipping Estimated Transit Time
All our packages ship from our warehouse located in Southern California. Please note, transit days are based on the ship date and delivery zip code.